News

Note 7 users in Malay can have RM300 in cash for exchange units

News
October 14
by chris eilers

Regarding the global return of Note 7, Samsung Malaysia is announcing the local policy for ex-owners of the short-lived flagship. For further information, let’s read on…

Note 7

Galaxy Note 7: exchange or refund

After the Galaxy Note 7 explosion incidents, Samsung has proven to everyone that they are one of the best smartphone brands in customer service. After recalling Note 7 for the second time, the head of Samsung bowed and apologized in front of the press. In addition, this Korean brand also compensates to their customers. They do it in the US, Taiwan, and now Malaysia.

In Malaysia, Samsung gives their customers two options: refund or exchange. If you chose the “exchange” resolution, you will have a Galaxy S7 Edge. To have this phone, you don’t have to pay any more penny. In contrast, you will receive RM. 300 for the offset. This money will be transferred to your bank account. You just need to bring your bank statement and identity card. For those who want a refund, just bring along your Note 7, a box, bank statement, and identity card.

Note 7

Samsung only requires you to return Note 7 and the box. All the other accessories like fast charger, earphones, USB Type C, etc can be kept. If you don’t want to keep these accessories, you can give them back and take a refund, as long as you keep the receipt/bill. If you are bought the phone screen warranty and you choose the “exchange” option, this warranty will be applied for S7 Edge.

Samsung: on the way to gain the customer trust back

After Galaxy Note 7 explosions, the customers are losing their faith in Samsung. They even said that they won’t buy any products of the company anymore. Samsung is trying their best to gain back the customer trust. This “refund or exchange” campaign is one of their solutions. With the great customer service, Samsung is believed to gain their customers faith soon.